Spacious Steps Retreat Terms & Conditions

I am delighted that you are interested in a Spacious Steps Retreat.

I understand that it isn’t always easy to take time away from our daily life and work. Yet, having experienced the value and breakthroughs that come from investing in ourselves and engaging in retreat experiences, I also know what a difference they can make.

That is why I am committed to ensuring that your retreat provides you with the time and space you need to recharge, while also filling you with inspiration, motivation and support. 

To help you get the most out of your retreat, this Terms & Conditions Agreement offers key information, so you can clearly understand what is involved, what’s included, what I expect from you, and lastly, what you can expect from me.

I’ve aimed to make things as simple as possible, so that we can start out on the same page with clear expectations and you can focus on getting the maximum benefit from your retreat experience.

By booking your retreat you agree to the following Terms & Conditions:

1. Retreat Overview

Spacious Steps offers personalised, individual retreats in Forres, Scotland. Each retreat includes an agreed number of tailored sessions spread over 3 - 5 days, alongside optional pre-retreat and post-retreat online sessions.

Participants are responsible for arranging and covering all costs related to travel, accommodation, meals and any additional expenses incurred during their retreat.

2. Booking and Payment

  • A deposit of GBP 250 is required upon booking to secure your retreat place.
  • Payment of the deposit is accepted via bank transfer only.
  • Acceptance of your booking will be confirmed following receipt of your deposit. Spacious Steps reserves the right to decline a booking at our discretion, providing a full refund if your booking is not accepted.
  • Sessions are offered on an agreed sliding scale basis. Participants are invited to take a quiet moment to both think about the reality of their financial situation and to sense into their heart what amount feels good to give. 
  • Full payment of the balance is due in cash or by bank transfer on the final day of the retreat.

3. Cancellation and Refunds

Participant Cancellation:

  • Deposits are refundable within 2 weeks of booking or up to 2 weeks before the retreat start date, whichever occurs first.
  • Rescheduling is possible within the first 2 weeks of booking or up to 2 weeks before the retreat start date, whichever occurs first.
  • Spacious Steps retains discretionary flexibility in handling cancellations due to exceptional circumstances.

Spacious Steps Cancellation:

Spacious Steps may cancel or reschedule retreats due to circumstances beyond our control. These may include, but are not limited to:

  • Illness
  • Unexpected personal or family emergencies
  • Significant property damage or venue-related issues (e.g., flood, fire, utility failures)
  • Severe weather conditions
  • Events beyond our reasonable control (e.g., natural disasters, pandemics, government restrictions)

In the event of cancellation by Spacious Steps, participants will receive a full refund of their deposit before the retreat start date. Spacious Steps is not liable for any additional costs incurred by participants due to cancellation.

4. Participant Responsibilities

Participants agree to:
  • Accurately disclose relevant health conditions via the provided intake form.
  • Ensure their physical fitness and suitability for retreat activities, seeking medical advice if uncertain.
  • Accept full responsibility for their physical, emotional, mental and spiritual wellbeing during and after the retreat, promptly informing Karen of any discomfort or concerns.
  • Arrive punctually for all scheduled sessions; late arrivals may result in shorter sessions.
  • Behave respectfully toward Karen, other staff members and the retreat property.
  • Respect professional boundaries associated with therapeutic touch during sessions.
  • Adhere to guidelines and rules provided by Spacious Steps for health, safety and comfort. Failure to comply may result in termination of the retreat without refund.
  • Inform Spacious Steps of any special requirements at the time of booking.
  • Accept full responsibility and liability for any damage caused to Spacious Steps' property or venue.

5. Participant Emergencies During Retreat

  • Should a participant experience illness or emergency circumstances during the retreat, Spacious Steps may pause or terminate the retreat at its discretion. Refunds or rescheduling due to participant emergencies will be handled on a discretionary, case-by-case basis.

6. Accessibility and Special Requirements

  • Participants with special accessibility or mobility needs must discuss these requirements prior to booking to confirm suitability, as the retreat takes place in a private home environment.

7. Personal Belongings

  • Participants are solely responsible for the security and safety of their personal belongings. Spacious Steps accepts no liability for lost, stolen or damaged personal items.

8. Liability and Insurance

Karen holds professional liability insurance and participants are expected to arrange their own insurance for health, travel and personal belongings.

By booking the retreat, participants acknowledge that:

  • They have not relied on any guarantees, promises or statements made by Spacious Steps beyond what is outlined in these terms.
  • Testimonials and examples of past experiences are for reference only and do not guarantee specific results.

Spacious Steps is not responsible for:

  • Any indirect or unexpected losses, damages, or costs participants may incur.
  • Changes to or cancellations of the retreat due to events beyond our control.
  • Any outcomes or experiences resulting from participation in the retreat.

Spacious Steps commits to offering services that are of satisfactory quality and fit for their intended purpose. Apart from the this, Spacious Steps does not offer any other guarantees or warranties.

Spacious Steps limits its liability to direct damages only and excludes liability for indirect or consequential losses (e.g. loss of earnings, personal items, emotional distress). The total liability to participants will never exceed the amount paid at the time of booking.

These terms do not affect the legal consumer rights of participants. For more information, please contact the Citizens Advice Bureau.

Participants agree to take full responsibility for their actions and to compensate Spacious Steps for any issues caused by breaching these terms.

Participants agree not to take any action that could harm the business, staff or reputation of Spacious Steps before, during or after their retreat.

9. Confidentiality and Privacy

  • All personal and sensitive information shared during the retreat will remain confidential, except as required by law.
  • Participants' personal data will be processed according to the Spacious Steps Privacy Policy, available here.
  • Participants agree to indemnify Spacious Steps for any breach of confidentiality.

10. Intellectual Property

  • All retreat materials provided by Spacious Steps are intended solely for personal use and may not be reproduced or distributed without explicit permission.
  • Participants agree to indemnify Spacious Steps for any misuse of intellectual property.

11. Dispute Resolution

  • Participants must first attempt to resolve any complaints directly with Karen, submitting any formal complaints within 30 days following the retreat.
  • If unresolved, both parties agree to seek mediation, sharing mediation costs equally unless otherwise agreed.
  • These terms are governed by Scottish law, and both parties submit exclusively to the jurisdiction of the Scottish courts.

12. Amendments and General Conditions

  • Spacious Steps reserves the right to amend these Terms and Conditions at any time, informing participants of significant changes.
  • These Terms and Conditions, together with our Privacy Policy, represent the complete agreement between Spacious Steps and the participant, superseding prior agreements or understandings.
  • These Terms do not confer any rights to third parties who are not participants.

13. Contact

For any questions or further clarification regarding these terms, please contact Karen directly.